FAQs
Questions and feedback are an important part of making sure we can provide you with the best products and services we can. Here are some common FAQs.
How do I track my order?
Once we dispatch your order, you'll receive an email from us with all your tracking information so you can see exactly where your order is. If you didn't receive an email, please get in touch at hello@krof.co.
What is your returns policy?
Try KROF at home for up to 30 days with our 30 Day Home Trial. If it's not right for you, email hello@krof.co within 30 days of purchase with your order number and we'll send you return instructions. Once we've received and checked your return, we'll refund the purchase price to your original payment method.
Your KROF can show signs of normal household use, but it must come back complete. The 30 Day Home Trial applies to orders from krof.co delivered within Australia. Return shipping is at your cost, and original shipping charges aren't refunded.
If an item is faulty, it's covered by our warranty and the Australian Consumer Law. Read our full refund policy.
What warranty does KROF have?
Cutlery: a lifetime structural warranty, plus 12 months on coloured finishes against peeling, flaking or bubbling.
Steak knives: a lifetime warranty on the blade, plus 12 months on the handle and coating. Steak knives must be hand washed, and dishwasher use voids their warranty.
Read our Home Use Warranty, or our Commercial Warranty for restaurants, cafés and other venues.
How do I care for my KROF?
Head to our care page for everything you need to keep your KROF looking its best.
Is Champagne Gold cutlery dishwasher safe?
No. Champagne Gold is hand wash only and is not dishwasher safe. Wash gently with warm soapy water and mild household detergent, then dry immediately with a soft cloth. See our care instructions for details.
Can steak knives go in the dishwasher?
No. All KROF steak knives should be hand washed. A dishwasher dulls the edge and loosens handles over time, and putting a steak knife in the dishwasher voids its warranty. See our care instructions for washing and sharpening tips.
Do you ship internationally?
Yes. Shipping rates and delivery times for Australia and overseas are on our shipping policy page.
Can I buy individual pieces?
Yes. Individual knives, forks, spoons and teaspoons in every finish are available in our Individual Pieces collection, perfect for replacing a lost piece or topping up a set.
How does KROF come packaged?
KROF sets come in custom designed boxes, with embroidered cotton drill pouches to store your KROF.
Where is KROF made?
We are Australian owned and designed, and we manufacture in China. Whilst we would love to manufacture in Australia, it is technologically prohibitive for us at the moment. It is something we look forward to in the future when suitable manufacturing facilities are available in Australia. We currently share facilities with household European brands and follow very stringent quality requirements.
Where is KROF stocked?
You can buy the full KROF range here on krof.co. View our stockists page to find a store near you.
I have a restaurant, café or hotel. Do you accept trade orders?
Yes. We supply restaurants, cafés, bars, hotels and other venues, as well as interior designers and specifiers, at trade pricing. Please submit an enquiry here.
I am a retailer. Do you wholesale?
We're not taking on new retail stockists at the moment. Our trade program is for venues and specifiers buying KROF for their own use or client projects.