Privacy policy

Privacy Policy

This Privacy Policy describes how KROF Pty Ltd ("KROF", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use or make a purchase from www.krof.co (the "Site").

Personal Information We Collect

When you visit our Site, we may automatically collect certain information about your device and how you interact with our Site, including:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Pages viewed

  • Products viewed

  • Referral sources

  • Website activity and interactions

We refer to this information as Device Information.

We collect Device Information using technologies such as:

  • Cookies

  • Log files

  • Web beacons

  • Pixels

  • Tags and similar tracking technologies

When you place an order, create an account, subscribe to marketing communications or contact us, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

  • Communications with us

We refer to this information as Personal Information.

How We Use Your Information

We use your Personal Information to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Process payments

  • Provide customer support

  • Communicate with you regarding your orders

  • Detect and prevent fraud

  • Improve our products, services and website

  • Analyse website usage and performance

  • Conduct marketing and advertising activities

  • Comply with legal obligations

Marketing Communications

Where permitted by law, we may send you promotional emails, product updates and marketing communications.

You may opt out of receiving marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us at hello@krof.co.

Sharing Your Information

We may share your Personal Information with trusted third-party service providers that assist us in operating our business, including:

  • Shopify

  • Payment processors

  • Shipping and logistics providers

  • Marketing and advertising platforms

  • Website analytics providers

  • Professional advisers and service providers

We may also disclose Personal Information where required by law or where necessary to protect our legal rights.

Website Analytics and Advertising

We use analytics and advertising tools to help us understand how visitors use our Site and to improve our marketing activities.

These services may collect information about your use of our Site through cookies, pixels and similar technologies.

You can manage or disable cookies through your browser settings, although some parts of the Site may not function correctly if cookies are disabled.

Data Retention

We retain Personal Information for as long as reasonably necessary to operate our business, provide services to you, comply with legal obligations, resolve disputes and enforce our agreements.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you or request correction of inaccurate or out-of-date information by contacting us at hello@krof.co.

Privacy Complaints

If you believe we have breached your privacy rights or have concerns about how we handle your personal information, please contact us at hello@krof.co.

We will investigate your complaint and respond within a reasonable timeframe.

Security

We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or operational needs. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

KROF Pty Ltd

99 Chapel Street
Windsor VIC 3181
Australia

Email: hello@krof.co